Support Matters: A Look Inside Canon's Professional Service, Support and Education
From its earliest days, Canon realized that in addition to providing professional photographers with world-class imaging products, those products should be backed up with world-class service and support. Canon’s goal has always been to pay attention to all customer touch points, and not only meet expectations, but exceed them.
Canon's Award-winning Customer Support
Canon has always believed that the quality of its professional support must mirror that of its products: state-of-the-art, innovative, and easy to use. Its flexible and customized service offerings and membership programs strive to exceed customer expectations. Canon provides 24/7 professional-level technical support from its U.S.-based call center staffed by Canon employees, factory-trained service technicians, evaluation equipment, and a nationwide service network.
Professionals who shoot with Canon know they're not alone, no matter where their work takes them. That’s why it’s no surprise that this year, Canon received MarketTools ACE (Achievement in Customer Excellence) Awards for outstanding performance in service experience and telephone support satisfaction. And, for ten years running, Canon has been honored with PCMag.com’s prestigious annual Readers’ Choice Award for Service and Reliability for Digital Cameras and Printers.
A Canon Pro Talks about Her Experience with Canon Customer Support
When fashion photographer Gabrielle Revere (pictured above) switched to Canon, she called a Canon professional support expert who spent 45 minutes talking her through every setting of her new EOS 5D DSLR camera. Since that day, Gabrielle’s business has grown exponentially with the help and technical insight of professionals as passionate about photography as she is.