Well, Bayon, it's too bad you had an unfortunate experience, but that hardly translates into KEH being a bad dealer. I have been dealing with them off and on for over three years, both buying and selling used equipment, and I've never been disappointed on either side of the transactions. KEH's score on Reseller Ratings (www.resellerratings.com) is 9.2 out of a possible 10. If you have a valid complaint about the lens you received from them, I'm sure they'll make good on it. But I have to tell you that what you posted here sounds too much like an attampt to get revenge for what you perceive as having been badly treated. Sorry, but I don't buy it.

According to your post, you've e-mail but haven't called KEH about the problem yet?

Their phone number is clearly stated on the contact page of their web site.

I don't see a problem until you pick up the telephone and speak to someone about it, which usually resolves the issue and clears up any misunderstandings.

And I question why you haven't returned the lens within their 14 day return period.

Quote:
I had just bought a LN Hasselblad lens from Keh, but the lens have a serious defect. After taking it to a local repairman for a visual check up he told me that it was the anti-flare coating inside peared out according to aging. I thought Keh will resolve this asap, but it seems that I was too optimistic.

After telling me that I had to contact the shipper first to determine what had happened to the package, the service department of Keh did not reply my furthur email for asking for a refund.

Well it seemes that they are waiting for the 14 days retuning period to expire, or they are too busy to answer my email, or someone rated the lens by mistake and he did not want Keh to know his mistake, or I am not polite enough to discuss the issue with them....(actually I discuss with them in a positive and polite manner)

I am prepared to pay for the repairing job here in hk and is sharING my experience for public interest.

I dont want to do this, I want to resolve the case in a win-win situation, but it was not me to make it even worse.

I had read many sharings and found that there are too many positive feedback for keh, isn't it too good to be true?

A warning here : never trust any company who is highly recommended in the internet as people may pay for positive feedbacks. Before you buy, consider the cost of returning and getting the items back as it may cost you.

I made the mistakes mentioned above, please dont follow.

Hopes this will help second hand camera gears shoppers so that you will not be misleaded in the future.

BAYON

Sorry to see you are having a problem, I have had very good luck with KEH and would use again, If you are refering to Ebay ratings you really cant count of the feedback unless you study it in depth, I have 2 neg feedbacks from jerks who sold me bad equipment or reneged on a deal. So you have to read into what the feedback is and why it was left. I have learned that on ebay its let the buyer beware for sure. Hope things work out with KEH.

Larry,

The buyer has paid a considerable amount of money to have the lens imported into a foreign country.
Besides that the shipping cost to and from this country are lost when he decides to send the lens back.

KEH is a very reputable company where you can buy without any fear.

Off course it is also possible that the buyer is a scam artist who tries to get a discount for a perfectly all right lens.

Unless he could prove the seller does nothing to rectify the situation the buyer should not seek publicity in my opinion.

Regards,

Paul

I too have been buying from KEH for at least 7 years and have never had a bad experience with them. The products were always as described and in the condition they rated them at.

The one time there was a problem with a product (very minor), I called them and they handled everything quicly and pleasantly.

I would call them as others have suggested and see what they can do.

There may still be hope.

Hopefully you used a credit card?

From what yo9u describe -- it could not happen in shipping. Even if damaged, the result not be degradation of the coating on lens. They the seller should inow this.

So, get in touch with the customer service of your crdit card -- usually number toll free on card.

When you get them tell them you want to dispute a charge. They will take information over the phone. do not go into a big description of happenings, just tell them that the product is defective. Then, just answer their question(s). If necessary, they will send you a form for complaint.
Meanwhile, your charge will be removed and held in abayance till the dispute is resolved. The credit card company will get in touch with the vendor. All you have to do is wait.
Vendors do not like disputes on their resumes.
good luck