Have you contacted UPS? I had a similar problem with an order and UPS was able to confirm the error and I got the product delivered to me. I would suggest calling UPS 800 number.

David, I called again later and the employee who answered stated that while she was on vacation (the explains the lack of communication) my order was accidently shipped (by someone else), to a curious unintended recipient in Wisconsin who unpacked the filters... Filterhouse is still waiting for their return so I requested a cancellation. Thank you, I will call UPS the next time.

This company acknowledged on 4/2/08 the error of having shipped my order to someone else on 3/22/08; while on the phone, I asked to cancel the order on 4/2/08 but as of yesterday the $119. charge was still on my credit card.

NEVER buy from a company without checking www.resellerratings.com. Filterhouse gets a rating of 2 out of 10. Four out of the five only comments say "very dissatisfied".

Have you called your credit card company to cancel the charges?

I emailed my credit card company on 4/19/08 and they replied that the charge will be disputed. Today is 4/22 and still no refund which is much too slow - Usually a credit appears on my online statement within 4-5 days.