I have a Canon A80 (4mp) camera whose battery door locking lugs broke off after a fall from the dinner table in a padded case . The 2 lugs that were sheared off are actually part of the body. Canon was willing to rebody the unit for $300, as it was just out of warranty. I paid $399 for the camera, so that was not an option. Until I met a Canon pro rep at a workshop, I was just going to strap rubberbands around the body and use it till it dies. I told that rep that I would never again buy a Canon product and why. He said he didn't believe that was the correct answer I got from C.S. and offered to take care of tht camera for me. He did so at no charge to me. I thank him for his efforts, but I do have to put Canon on the "Think Twice" list for future purchases. Oh yes - I gave the camera to my girlfriend who is enjoying it very much! Thanks Mike!
Have to say, I have had a world of trouble with my 300D slr.
I sent my lens to be fixedf and it came bac k a little faulty, they said it was light issues and I should try it in different settings, I did and the problem got worse, I sent it back and they said that it had foreign particles in it.
I don't take it to the beach or extreme places, they said that doesn't matter adn I lost my warentee.
'I am still fignting with them/
I think I shoudl find a rep!
I have to say, it's amazing the different experiences people have with their Canons. I have a Rebel G, a 300D and a 20D, and have never had a single problem with any of them. No Err99, no upload problems, just good, reliable cameras. Not bragging, just making sure the other side of the story gets heard. Happy campers rarely show up here with good news. So, based solely on what gets posted here and on other forums, no one in their right mind would ever buy a camera, any camera, period.....
Likewise, I have used almost every one of the more affordable Canon dSLR cameras from the first, as well as many other brands and models. and the only problem I have had over the years is one bad CF card.
I never had problems with Canon. I gave my old Canon A70 to my mother who lives in Italy, few months ago it stopped working, it took photos but all they recorded was noise. My mom emailed Canon Italy, they replied promptly and asked her to send the camera for repair. She did and they returned it within a week, shipping at their charge, no charge for the repair either and the camera is 4 years old. A friend, also in Italy, bought a Canon S1 in the U.S., a while after the warranty expired the flash stopped working, he mailed it to Canon Italy and they fixed it for free no questions asked. That's what I call customer service.
I have a Canon 20D and a Rebel and have always had the greatest customer service here in Toronto. A big bonus service they provide in Toronto is fast and free sensor cleaning. I have taken both of my cameras in multiple times and usually have them cleaned while I wait. Only once have I had to return the next day to pick up the camera. Other than a couple of dead pixels on my 20D view screen I haven't had any problems after 2 and a half years of solid use and abuse.