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Submitted By: Bloo Dog

Location: Central Province Bindaire Dundat

Joined: Dec 6 2005

Posts:

Best Buy

Posted: December 12, 2005 - 8:26pm

Best Buy: Worst Decision.

Plus side

The Reward Zone points brought the effective price of the camera down by about ten percent. I addition, BB offered 18 months, no interest. (I paid it off in two months).

Negative Side

1. Ill-informed sales experts
2. BB wouldn't/ couldn't issue Reward Zone Points certificates for redemption until three months after the purchase. Its corporate office explained the situation this way: duhhhhh. In order to receive my Reward Zone credits (worth $120.00) I had to return to the store, whereupon the manager canceled the sale, then issued me a gift card for $120.00. Fair enough. This was three months after I made the purchase.

THEN I sent the camera to the manufacturer for warranty work. I sent my receipt with the camera. The manufacturer couldn't verify that the sales receipt was authentic because the Best Buy manager had canceled the sale, and the manufacturer apparently called Best Buy to verify the sale. Upshot: my camera sat in the repair shop for 2 1/2 months before the sale was verified , the camera fixed and returned to me.

To give you an idea of the mentality of Best buy, check out this little news story about a guy who was arrested at Best Buy after he tried to make a purchase with two-dollar bills.

Here are two links which report the same story. The story was also carried on one of the news services back in April 2005.

http://www.gnn.tv/headlines/2054/Two_Dollar_Man_jailed_in_Baltimore_County

http://www.worldnetdaily.com/news/article.asp?ARTICLE_ID=43685

Submitted By: DaveBelew

Joined: Mar 16 2005

Posts:

Re: Best Buy

Posted: December 13, 2005 - 6:16pm

HI,
I have had very good luck with best buy. I only buy on line
for stuff which I know what it is or in the Steven's Creek
store in San Jose where they deal with a lot of business and
professional IT people--so they have to know their subject matter--especially since it is in the very heart of Silicon Valley.
On the other hand, the store in Santa Rosa is kind of:
"Non-Compus-Mentus", which is a shhame since it's 100 miles closer to me.

Submitted By: lucadiana

Location: Wyoming (USA), Sardinia (Italy)

Joined: Feb 7 2007

Posts:

Re: Best Buy

Posted: February 8, 2007 - 11:42pm

I buy quite a bit from BB but I recognize that their customer service sucks big time and people there have no clue about anything. Worst store I ever seen was Worcester, MA and best Idaho Falls, ID.

Luca