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I think that this retailer deserves its own thread. There are some who have had bad experiences with shipping. In most cases, it's a misunderstanding of B&H's holiday schedules, and what exactly constitutes "Next Day" shipping.
Generally, their prices are higher than their competitors' prices that are advertised in the photo mags. B&H's prices are real world prices. B&H doesn't stoop to bait and switch or hard sell tactics. Nor does the company mark up its shipping costs.
I had a small emergency regarding some imported 4x5 color transparency film that I had bought from B&H. The images were for a catalogue for which there was a tight production schedule. There were also a few pre-holiday advertisements in the mix.
I shot 100 small products (on the store premises) then dropped off the film. I had never had problems with my lab, and my exposure was accurate, so I really wasn't expecting problems. Each shot was a different item.
I picked up the transparencies and GOOD GRIEF! they were all sepia colored. The lab just said that it must be a problem with the film. I believed the lab. I called B&H and complained about the film. I was told that it was unlikely that there was a problem, but B&H would contact the manufacturer to be sure.
Kodak called me back to say that there had been no problems with that batch of film, though it admitted that no one could ascertain this because that film had either been manufactured in the USA and shipped overseas or had been manufactured overseas.
I was $500.00 in the hole already, and the transparencies were unusable. The kodak rep showed up where I was working, took a few pieces of the film with him, and then called Rochester, who had B&H NEXT DAY aired me five boxes of 50 sheets. Meanwhile, the Kodak rep took the film to a technet lab and had it analyzed. As it turned out, the film was not at fault. The lab was. It had become a little lax about its processor's replenishment rate, so silver was remaining on the transparency, thus turning it brown.
B&H was very concerned about its reputation as an importer of film, and though Kodak frowned upon the practice of B&H's practice of selling the imported film, Kodak responded to B&H's concerns. Though I had to reshoot the job, I felt that everyone did everything it could to fix the problem.
B&H has always treated me well and responded to my emails promptly. They're good folks to deal with.
